Returns & Refund Policy

At Libermine, your satisfaction and peace of mind are essential to us. We're committed to making your experience seamless — including your returns. If your order didn't meet your expectations, we'll help you make it right.

Can I return an item?

Yes, we accept returns on eligible items within 14 days of delivery.

To qualify:

  • The item must be unused and in its original packaging and condition.
  • The return must be initiated within 14 days of receiving your order.

Please note: if you purchased a device covered by our 90-Day Results Guarantee, a separate extended refund policy applies — see below.

Once approved, you'll receive instructions on where and how to send your item back. Items sent without prior approval will not be accepted.

What items are non-returnable?

We are unable to accept returns of:

  • Beauty, cosmetic, or personal care products that have been opened or removed from their original sealed packaging, for health and hygiene reasons.
  • Items marked as final sale or free gifts.
  • Returns requested after 14 days of delivery (unless covered by the 90-Day Results Guarantee).

My item arrived damaged, defective, or incorrect

We sincerely apologize. If your item arrived damaged or incorrect, please contact us within 14 days of delivery at support@liberminestore.com. We'll review your request and offer a replacement or full refund, at no additional cost to you.

Do you offer exchanges?

We do not offer direct exchanges. If you'd like a different item, please initiate a return for the original and place a new order.

90-Day Results Guarantee (Selected Devices Only)

Some of our skincare devices are covered by our 90-Day Results Guarantee, as clearly indicated on their individual product pages. This is a voluntary commercial policy available to all customers worldwide.

If you've used the device consistently for 90 days and haven't seen any improvement, you may request a refund within 15 days after completing the 90-day usage period.

To qualify:

  • Step 1: Use the product for at least 90 days as instructed.
  • Step 2: Take weekly photos and document your progress throughout the period.
  • Step 3: After 90 days, email us your photos/videos and a brief explanation at support@liberminestore.com.
  • Step 4: Our team will review your case and notify you within 4 business days.

Important:

  • This guarantee applies only to eligible devices clearly marked on their product pages. It does not apply to cosmetics, accessories, or other non-device products.
  • Claims without photo documentation will not be accepted.
  • This policy is separate from and does not override our standard 14-day return window.

EU Right of Withdrawal (EU Buyers Only)

If you are based in the European Union, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without providing any reason, in accordance with EU Directive 2023/2673.

To exercise this right, please use the EU Withdrawal Form available at the bottom of our website.

Please note:

  • This right applies exclusively to buyers with a delivery address within the European Union.
  • The 14-day withdrawal period begins on the day you physically receive your order.
  • Return shipping costs are the responsibility of the buyer and are non-refundable.
  • Once we receive and inspect the returned item, your refund will be processed to your original payment method within 14 days.
  • For eligible devices returned under this right, Libermine reserves the right to deduct from the refund an amount reflecting any diminished value resulting from use beyond what is necessary to establish the nature and functioning of the product.

Exceptions — the right of withdrawal does not apply to:

  • Beauty, cosmetic, or personal care products that have been opened or used, for health and hygiene reasons.
  • Items marked as final sale or free gifts.

This right of withdrawal is separate from our 90-Day Results Guarantee, which is a voluntary commercial policy with its own eligibility requirements as described above.

Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be applied to your original payment method within a few business days.

Late or Missing Refunds

If you haven't received your refund yet, please:

  1. Recheck your bank account.
  2. Contact your credit card company — processing may take a few days.
  3. Contact your bank — some delays may occur.

If you've completed all steps above and still haven't received your refund, contact us at support@liberminestore.com.

Return Shipping

You are responsible for paying your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

For items worth over $75, we recommend using a trackable shipping service. We cannot guarantee receipt of returned items sent without tracking.

How to Initiate a Return

Email us at support@liberminestore.com with:

  • Your order number
  • Reason for return
  • Photos or videos if applicable

We'll respond within 1–2 business days with next steps.

We're here to ensure your experience is smooth, transparent, and aligned with the care Libermine stands for.